FAQ's

1.What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

2.What are your business ours?

Monday to Friday ( 10:00AM - 05:00 PM ) Berlin Time.

3.How can I contact Toolbox Supply?

Email: support@blickwinkel-alsterdorf.de

Phone: +4917683905873

4.What is the mailing address from Toolbox Supply?

Email: support@blickwinkel-alsterdorf.de


5.When will I hear back about my email inquiry?

We typically respond to emails within three business days

6.What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support American Express , MasterCard ,Visa

You can chose these payment methods at checkout.

7.What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

8.Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Support Details:

Email: support@blickwinkel-alsterdorf.de
Phone: +4917683905873