Return & Refund Policy

Return Policy

We maintain that you should be totally happy with your buy however comprehend that occasionally a thing should be returned. No problem - we're here to help!

Our 30-Day Money-Back Guarantee:

We provide a 100% satisfaction guarantee for 30 days or your money back!

Assuming you alter your perspective on the things you have bought from us, we will discount the price tag or trade those items, dependent upon the accompanying circumstances:

To be eligible for a return, your item must be unworn, unwashed, unused, or otherwise in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email: support@blickwinkel-alsterdorf.de

Refund Policy

If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 - 7 business days once we have received the returned item and confirm that it meets the conditions above.

If there is an issue with your return, you will also notify us as to why your return was rejected and why we cannot issue a refund. This typically only happens when we receive used products back that are in unsalable condition.

Clothing Refund And Exchange Policy

All clothing items are made to order and therefore are non-returnable unless there is a defect. If you purchase any clothing item that is deemed defective, then those items will be replaced with the identical item in the exact same size. No exceptions will be made.

For clothing items, please check the item prior to washing it as we do not accept returned shirts that have been laundered. For shirt and clothing items, please make sure you review the sizing guide on the page carefully prior to placing your order.

Damaged Or Faulty Items

If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item. Damaged or faulty items include unraveled seams and/or holes that are present before being washed.

If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible and we will see if we are able to correct it. Unfortunately, if you have entered the wrong address, moved, or need to change a product variant after your order has been shipped, we will not be able to accommodate you or offer you a refund.  

Late Or Missing Refunds:

In the event that you haven't gotten a discount yet, first, check your ledger again then contact your charge card organization since it might require some investment before your discount is formally posted. Then, contact your bank in light of the fact that occasionally there is in many cases some following through with time before a discount is posted..

If you’ve done all of this and you still have not received your refund yet, please contact us at support@blickwinkel-alsterdorf.de

Clearance & Final Sales Items:

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded unless they are defective.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

On the off chance that the thing wasn't set apart as a present when bought, or the present provider had the request transported to themselves to provide for you later, we will send a discount to the gift provider and he will look into your return.

Shipping:

We transport utilizing the location given in the checkout Area - if it's not too much trouble, confirm that the data is precise. Any returned requests will be reshipped to your detriment. You will be liable for paying for your own delivery costs for returning your thing. It is non-refundable for Transport costs. On the off chance that you get a discount, the expense of return transportation will be deducted from your discount.
Contingent upon where you reside, the time it might take for your substitution or traded item to contact you might differ.
We don't ensure that we will accept your brought thing back.

All things should be returned in no less than 30 days of procurement. On the off chance that over 30 days have passed, no discount or trade is accessible.
Likewise, we can't ensure that all things will be conveyed inside the recommended time span, despite the fact that we endeavor to do as such. So kindly note that a late conveyance can't be motivated to demand a discount.

Coupons can be used on new orders only. Coupons cannot be applied to any order that has already been placed

24/7 Customer Support

Email: support@blickwinkel-alsterdorf.de
Phone: +4917683905873
Address: Dewinkelstraße 32b,44797 Bochum, North Rhine-Westphalia Germany